
Good to know
Frequently asked
Is your jewellery really nickel-free?
Yes. Every piece is implant-grade ASTM F-136 titanium (Ti-6Al-4V ELI), which is nickel-free by design and body-safe, with test reports to back it up. If you react to most jewellery, this is the metal for you.
What does “implant-grade titanium” mean?
It is the same standard of titanium used in surgical implants. It is inert, lightweight, does not tarnish, and it is the material reputable piercers trust for fresh piercings.
Is it safe for a brand-new piercing?
Yes, implant-grade titanium is one of the safest choices for a fresh piercing. As always, follow your piercer’s advice on when and what to change.
How do I know what size to order?
Match your jewellery to your existing piercing. Most ear piercings are 16g, in 6mm or 8mm. Our size guide walks you through gauge, length and base, and your piercer can confirm your sizes in seconds.
How long will my piercing take to heal?
Roughly 6 to 8 weeks for lobes, and 3 to 9 months or more for cartilage. Our aftercare guide has the full picture.
What is “threadless”?
Threadless (push-in) jewellery has a decorative end that simply pushes into the post, with no screwing. It is comfortable, secure, and makes swapping styles easy.
Do you offer gold?
Some pieces come in an 18K gold PVD finish over titanium, labelled clearly and colourfast for years under normal wear. Solid gold is available on request.
How do you ship?
We ship across Australia with tracked delivery, at a flat rate shown at checkout.
What is your returns policy?
For hygiene reasons we cannot accept change-of-mind returns on jewellery that has been opened or worn, but faulty or incorrect items are covered under the Australian Consumer Law. See our shipping and returns page.
How do I care for my jewellery?
Titanium will not tarnish. Wipe with a soft cloth, and wash healed pieces in warm water with a little gentle soap now and then. Full details are in our aftercare guide.
How can I contact you?
Email info@willowandthorn.com.au or message us on Instagram at @willowandthornjewels.
