Willow & Thorn (“we”, “us”) respects your privacy. This policy explains what personal information we collect, how we use it, and your rights under the Australian Privacy Act 1988. By using our website or placing an order, you agree to this policy.
What we collect
We collect information you give us, such as your name, email address, delivery address and order details. When you pay, your card details are handled directly by our secure payment provider and are not stored by us. We also collect basic technical information (such as your browser and the pages you visit) to help our website work well.
How we use it
We use your information to process and deliver your orders, respond to your enquiries, and, if you opt in, send you occasional updates. You can unsubscribe from marketing emails at any time.
Who we share it with
We only share your information with the providers we need to run our business, such as our payment processor and shipping carrier, and only so they can perform their service. We never sell your personal information.
Cookies
Our website uses cookies to remember your cart and understand how the site is used. You can control cookies through your browser settings.
Keeping your information safe
We take reasonable steps to protect your information from misuse, loss and unauthorised access. No online service is perfectly secure, but we work hard to keep your data safe.
Your rights
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Just email us and we will help.
Contact
For any privacy questions, email us at info@willowandthorn.com.au. We may update this policy from time to time, and the latest version will always be on this page.